Is not hard to find, where a crowd gathers is little not the existence of milk tea shop, but most of the milk tea is almost the same, no different. So, you want to open milk tea napa stores in milk tea market, will be worthy to be consumers would you want to be unique. Here, the good grain milk tea don small make up for sharing skills when milk tea franchise store clerk order! Open milk tea franchise store waiter to help the clerk order what skills?
Familiarize yourself with the product menu
Milk tea shop assistants serve customers. When guiding customers to place orders, they should be familiar with the product menu in the store, understand the quality of the products to be sold and the way of preparation, and explain to the milk tea shop when introducing the products. In the process of ordering, when the customer does not know what to order, the shop assistant can provide some necessary Suggestions. First, suggest the products with high and middle price, and then recommend the products with low price.
Understand the order and list flow
When the milk tea shop receives the order, the milk tea shop should produce the finished product within five minutes. The clerk at the reception desk should pack the product quickly and remind the consumers to pay attention to the matters needing attention. Besides, they should also pay attention to the freshness of the product, the presence of foreign matters, dust, flying insects and other impurities.
Due to the different milk tea products, the packing order will not be completely the same. For example, some milk tea products are packed in transparent boxes, while products such as pearl milk tea are directly laminated, which also requires the clear packaging process of the milk tea shop staff and mutual cooperation with the production personnel.
Ask the customer whether to return or change the order
Generally speaking, there are several situations in which customers request to return or change the order: there is something wrong with the taste of milk tea products; if so, it is the problem of the milk tea shop itself. The waiter should unconditionally return the order and sincerely apologize to the customer. Two is to say that there is no time to wait, then the waiter should immediately contact the background production personnel, do first, as far as possible, three is the customer's own order, the request is to return the order, if it is not a quality problem, should not agree to return the order, but can try to be patient to explain the situation to the customer.
Ordering staff and production staff cooperate with each other
If you want to make customers have a good impression on your milk tea franchise store, you should let the ordering staff and production staff of the milk tea store cooperate with each other. After the customer orders, you should actively ask the customer's comments on the milk tea products, and timely feedback to the store manager, so as to make necessary adjustments and arrangements. Don't make any mistake, just blame each other, only ordering staff and production staff to coordinate with each other, mutual cooperation in order to let the store has an ideal operating effect.
Milk tea shop can not keep up with the work efficiency? Might as well in order to start from these aspects of service, coupled with the waiter's intimate service and warm recommendations, I believe you can open a good milk tea shop. There is a shop question, might as well in the yihetang milk tea official website message consulting customer service sister, will help you solve the problem!